Grievances

Our company  VOIAS SA ensures high ethical standards in all its activities and attaches paramount importance to legitimacy, respect, honesty, reliability, and consistency. Encourages the reporting of incidents of immoral or illegal behavior within the company, to prevent and deter misconduct that could affect and damage its reputation and credibility, but also to contribute to the promotion and development of a culture of accountability and integrity within the company.

VOIAS SA has established a grievance process through which you can report your concerns about unfair practices and illegal or immoral acts and actions you find within the company. The procedures that we apply in the management of such a process, derive from our principles, the most basic of which are:

• anyone that is filing an individual grievance, enjoy equal treatment and an equal degree of protection of their interests,
• All incidents are investigated and dealt with in good faith, through the collection and processing of any direct or relevant evidence and information,
• each incident is separate and requires due attention, sensitivity and understanding
• each incident is handled independently and with respect to the person that filed it.
• every effort is made to investigate the incident and to satisfy the person that filed it.

How can you file an individual grievance

For our company to be able to manage and respond to any of such an incident, you will need to complete the standard online form.

What to look out for when filing an individual grievance

To facilitate our work, please, when filing an individual grievance, make sure that you describe the issue of the incident accurately and justify it with as much information and evidence as possible, facilitating its further investigation.

What is the procedure after submitting an individual grievance: After submitting an individual grievance, the company carefully studies the issue you mention and in case additional information is needed we will contact you. The incident is being investigated by the competent Committee in cooperation with the competent executives of our company.

When will you receive an answer: Once the process of investigating the grievance is completed, you will be informed in writing about the issue you raised with us (proposed solution, clarifications, sanctions, etc.). The time limits for our response are set at 45 calendar days, maximum from the submission of the incident. However, when, for an important reason, our answer is not possible within the above defined  period of time, we take care to inform you about the reason for the delay and the new deadline for our answer.

We would like to inform you that filing a grievance with our company does not negate the possibility of legal action against your legal claims, nor does it interrupt their statute of limitations.